Refund & Cancellation Policy
Refund policy for Crayola Kid orders via Cashfree.
Last updated: May 22, 2026
Crayola Kid offers per-order purchases. This policy explains when refunds are available for paid orders processed through Cashfree.
Eligible for refund
- Technical failure preventing delivery of your processed image
- Duplicate or accidental charges
- Verified billing errors
- Extended service outage preventing fulfillment
Generally not eligible
- Dissatisfaction with artistic or stylistic results when processing succeeded
- Change of mind after successful web or WhatsApp delivery
- Requests made more than 30 days after purchase unless required by law
Where stated on our site or FAQ, we offer a 30-day money-back guarantee for eligible cases. Contact support with your order ID and checkout phone number.
Email us with details so we can locate your order quickly.
Steps
- Email help@netreads.in with subject line including your order ID
- Include WhatsApp number used at checkout, purchase date, and reason
- Attach screenshots if a technical error blocked download or WhatsApp delivery
- We review within 1–2 business days; approved refunds are initiated via Cashfree
Required information
- Order ID or Cashfree payment reference
- WhatsApp number used at checkout
- Optional email if you provided one
- Description of the issue
Processing note
Refunds return to your original payment method via Cashfree. Timing depends on your bank or wallet provider.
If processing completes but you cannot download from the success page or receive WhatsApp delivery, contact us promptly. We will help you access your crayon / colored-pencil art or issue a refund if we cannot fulfill the order.
Technical issues on our side
- Automatic refund or re-processing when we confirm a platform failure
- Email or WhatsApp update when an incident affects your order
Billing errors
- Full refund for confirmed duplicate or unauthorized charges
- Cooperation with Cashfree investigations when needed
This policy is designed to comply with applicable Indian consumer protection laws. Nothing here limits mandatory rights you may have under law.
Cashfree and RBI guidelines apply to payment refunds.
- We update the "Last updated" date when this policy changes
- Significant changes may be noted on our website
Need Help with Refunds?
Our support team can help with refund questions. Include your order ID and checkout WhatsApp number.